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Certification Training

Factory Training Classes
The Customer Care Training Department would like to introduce our customers to the new 2019 PTV, Off Road, and Commercial training program. Our Augusta Factory offers certification training in all product lines. Attendees must pass a test to achieve certification. Our goal is to provide our sales and service network with the highest quality educational experience.

Class sessions are limited to 12 people and enrollment is on a “first come first serve basis”.

Who should attend:
Dealers, New employees, Service personnel and Service Technicians.

Where to attend:
The TSV Factory in Augusta Ga and in select field locations. See Factory Training logistics below. Please contact the training department for Field Training locations and logistics.

Example of topics covered:
• Warranty policy and procedures
• Safety
• Fuel injection diagnostics (Where applicable)
• Electrical system diagnostics
• Front suspension & Steering
• Rear suspension
• Brakes
• Engine tear down & reassembly
• Battery & Charger technology (Where applicable)

New PTV Products – This class covers the Elite PTV, 72V PTV, and Kawasaki EFI. This is a highly technical class. It’s best to have attended previous classes or have prior PTV experience.

RXV / TXT – Electric and gas golf car products are covered in this class. We go over basics, periodic maintenance and trouble shooting.

Tracker Marine Off Road – This class is open to Tracker Marine technicians only. Stampede/Havoc, Prowler Pro, Wild Cat, and Alterra vehicles will be covered.

Textron Off Road – This class is much like the Tracker Marine class. It covers the electric Prowler EV/iS in addition to the vehicles listed above.

Golf Course PM – This class covers the periodic maintenance basics required to keep electric and gas golf cars running at peak performance. It will be offered for one day in field locations at no charge to golf courses. Technical trouble shooting is not normally covered in this class.

Online Golf Car Periodic Maintenance – This at home class allows the student to watch a series of videos and answer test questions on what they’ve seen. Contact the training department and provide your email address. An online invitation will be sent to you. This class is offered at no charge.

Commercial Products – Classes can be held for the Titan, Minute Miser, Tug, and Hauler vehicles. They will be facilitated on a per request basis.

Field Training Classes
Field classes at a dealership location can be scheduled on a per request basis. Contact the training department for a price quote.
Email the training department at
ahelton@textron.com.

Field Class Policy:
Classes can be held at the request of a field event sponsor. The sponsor is to provide the location, shop, materials, and all class facilitation needs. Certification can be given at a field location and will have the same curriculum as factory classes. Field classes can also be custom designed at the sponsor’s request.

Field Class Schedule:
Sponsors must contact the training department to schedule classes. Time is flexible depending on the needs of the sponsor.
2019 Schedules




Lodging and Transportation
The attendee will be responsible for his / her own transportation to and from Augusta. Attendees will also be required to drive to and from the Augusta factory each day of class. Please park in the gate 3 parking lot at 3010 Perkins Road. The security guard will give directions to the Service School Building 1-A.

We encourage our class attendees to make their own room reservations. Attendees are welcome to book reservations at any hotel of their choice and will receive normal room rates. The attendee will be responsible for any charges incurred.

Application
Applicants must complete an application in its entirety. Please provide your account number for billing purposes. Applications and account # must be received prior to class to be considered for enrollment. All factory class sizes are limited to 12 people. Applicants will be accepted on a “first come / first serve” basis. Please complete and submit an application for each attendee.

Meals
The Customer Care Training Department will provide a free continental breakfast each morning and lunch each afternoon of a class session.

Daily Schedule
Each class will begin promptly at 8:00 am EST. and will conclude at 4:00 pm EST. Please be on time.

Fees
Each class session has its own charge. Attendees will be billed after the class / classes are taken. Fees will be billed to the attendee’s active account number. Credit cards are not accepted. “No shows” will be charged $100.00.

Attendees are highly encouraged to bring a laptop computer or tablet.
Factory Class Logistics
Airport
Augusta Regional Airport/Bush Field (AGS)
Small, convenient – 2 miles from Textron Specialized Vehicles
Columbia International Airport/Columbia, SC (CAE)
Take I20-W to Augusta – Approximately 1.5 hours or less to TSV

Atlanta Hartsfield Airport (ATL)
Take I85-S to I285-E to I20-E to Augusta – Approximately 2.5 hours or less to TSV
Charlotte International Airport (CLT)
Take I77-S to I20-W – Approximately 2.5 hours or less to TSV

Lodging
Sheraton Augusta
1069 Stevens Creek Road
Augusta, GA 30907
(706) 396-1000
20 minute drive to/from E-Z-GO (located at I20 & Washington Road)

Doubletree Hotel Augusta
2651 Perimeter Parkway
Augusta, GA 30909
706.855.8100
15 minute drive to/from E-Z-GO (located at Bobby Jones Expwy & Wheeler Rd)

Home2 Suites by Hilton Augusta
3606 Exchange Lane
Augusta, GA 30909
706.733.8787
20 minute drive to/from E-Z-GO (located at Bobby Jones Expwy & Wheeler Rd & Walton Way)

Homewood Suites Augusta GA
1049 Stevens Creek Road
Augusta, GA 30907
706.738.3131
20 minute drive to/from E-Z-GO (located at I20 & Washington Road)

Security
All visitors will be required to sign-in at Security upon arrival. If guests will be entering the plant, closed toe flat heeled shoes are required. We will provide safety glasses.

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